{"id":503062,"date":"2025-04-23T12:51:58","date_gmt":"2025-04-23T16:51:58","guid":{"rendered":"https:\/\/yp.wippetywu.com\/foire-aux-questions\/"},"modified":"2025-04-29T16:29:18","modified_gmt":"2025-04-29T20:29:18","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/yelopomelo.com\/fr\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"503062\" class=\"elementor elementor-503062 elementor-502944\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0974ce0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0974ce0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7da571a\" data-id=\"7da571a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-009f677 elementor-widget elementor-widget-accordion\" data-id=\"009f677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6521\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6521\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quels sont vos d\u00e9lais de production?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6521\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6521\"><p>Tous nos produits sont imprim\u00e9s sur demande aupr\u00e8s de nos imprimeurs aux \u00c9tats-Unis et en Europe. Nous prenons en moyenne 2 \u00e0 7 jours ouvrables pour cr\u00e9er ces articles. Ensuite, vous devriez <strong>ajouter les d\u00e9lais d\u2019exp\u00e9dition en plus de cela<\/strong>. Nous vous enverrons le num\u00e9ro de suivi de votre colis d\u00e8s qu\u2019il sera pr\u00eat.   <\/p>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td><strong>Destination<\/strong><\/td>\n<td><strong>Temps d\u2019ex\u00e9cution estim\u00e9<\/strong><\/td>\n<td><strong>Temps d\u2019exp\u00e9dition estim\u00e9<\/strong><\/td>\n<\/tr>\n<tr>\n<td>\u00c9tats-Unis<\/td>\n<td>Moyenne de 2 \u00e0 7 jours ouvrables<\/td>\n<td>3 \u00e0 5 jours ouvrables<\/td>\n<\/tr>\n<tr>\n<td>International depuis les \u00c9tats-Unis<\/td>\n<td>Moyenne de 2 \u00e0 7 jours ouvrables<\/td>\n<td>5 \u00e0 20 jours ouvrables<\/td>\n<\/tr>\n<tr>\n<td>International depuis<\/td>\n<td>l\u2019Europe Moyenne 2 \u00e0 7 jours ouvrables<\/td>\n<td>5 \u00e0 20 jours ouvrables<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p><span class=\"has-inline-color has-virtue-primary-color\" style=\"color: #ff0000;\"><strong>REMARQUE<\/strong> : les d\u00e9lais d\u2019exp\u00e9dition ne sont que des estimations, et si votre commande arrive de l\u2019\u00e9tranger, elle peut \u00eatre arr\u00eat\u00e9e \u00e0 la douane. Chaque pays est diff\u00e9rent et nous ne sommes pas responsables des frais de douane qui peuvent \u00eatre engag\u00e9s. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6522\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6522\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Fournissez-vous des renseignements de suivi?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6522\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6522\"><p>Nous fournissons des informations de suivi sur tous les envois <strong>SAUF<\/strong> pour les carnets de notes exp\u00e9di\u00e9s \u00e0 des adresses au Canada (pour ces envois, nous utilisons l\u2019exp\u00e9dition r\u00e9guli\u00e8re de Postes Canada). Pour tout le reste, vous recevrez un courriel avec les informations de suivi une fois votre commande exp\u00e9di\u00e9e. Veuillez noter qu\u2019il peut s\u2019\u00e9couler un certain temps avant que les informations de suivi ne soient disponibles. Si vous avez command\u00e9 plus d\u2019un produit, ils peuvent arriver dans des envois distincts de diff\u00e9rents entrep\u00f4ts.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6523\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6523\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">D\u2019o\u00f9 exp\u00e9diez-vous?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6523\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6523\"><p>Nous exp\u00e9dions \u00e0 partir d\u2019entrep\u00f4ts au Canada, aux \u00c9tats-Unis ou en Europe, selon le produit.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6524\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6524\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Mon article sent le vinaigre ou a un r\u00e9sidu! Qu\u2019est-ce que je fais? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6524\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6524\"><p>Pour les imprim\u00e9s directs sur v\u00eatement (DTG), vous pouvez remarquer une odeur de vinaigre ou un r\u00e9sidu blanc cass\u00e9. Ne vous inqui\u00e9tez pas, ce n\u2019est pas inhabituel \u2013 il s\u2019agit d\u2019un agent de fixation appliqu\u00e9 pendant le processus d\u2019impression, et ce n\u2019est pas permanent. <\/p>\n<p>L\u2019agent de fixation (parfois appel\u00e9 pr\u00e9traitement) est utilis\u00e9 pour toutes les impressions DTG dans l\u2019industrie. Cela aide l\u2019encre \u00e0 se lier au tissu et, sans elle, l\u2019encre s\u2019\u00e9caillerait du v\u00eatement. <\/p>\n<p>La solution est simplement de laver le v\u00eatement! Ni les r\u00e9sidus ni l\u2019odeur ne sont permanents, et les deux devraient dispara\u00eetre apr\u00e8s un lavage. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6525\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6525\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">J\u2019ai re\u00e7u un produit endommag\u00e9. Qu\u2019est-ce que je fais? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6525\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6525\"><p>Nous sommes d\u00e9sol\u00e9s si cela se produit! <a href=\"mailto:hello@yelopomelo.com?subject=Endommag\u00e9%20Produit\">Envoyez-nous<\/a> simplement une image du produit endommag\u00e9 par courriel et nous vous enverrons un remplacement dans les plus brefs d\u00e9lais. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6526\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6526\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puis-je obtenir un remboursement?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6526\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6526\"><p>Nous autorisons les remboursements aux conditions suivantes :<\/p>\n<ul class=\"wp-block-list\">\n<li>Le remboursement est demand\u00e9 dans les 30 jours suivant la livraison; et<\/li>\n<li>Le produit nous est retourn\u00e9 inutilis\u00e9.<\/li>\n<\/ul>\n<p>Veuillez <a class=\"rank-math-link\" href=\"mailto:hello@yelopomelo.com?subject=Remboursement%20Demande\">nous envoyer un courriel avec les<\/a> d\u00e9tails de votre commande et nous vous indiquerons comment retourner le produit.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quels sont vos d\u00e9lais de production? Tous nos produits sont imprim\u00e9s sur demande aupr\u00e8s de nos imprimeurs aux \u00c9tats-Unis et en Europe. Nous prenons en moyenne 2 \u00e0 7 jours ouvrables pour cr\u00e9er ces articles. Ensuite, vous devriez ajouter les d\u00e9lais d\u2019exp\u00e9dition en plus de cela. Nous vous enverrons le num\u00e9ro de suivi de votre [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","slim_seo":{"title":"Foire aux questions - Y\u00e9lo Pom\u00e9lo","description":"Quels sont vos d\u00e9lais de production? Tous nos produits sont imprim\u00e9s sur demande aupr\u00e8s de nos imprimeurs aux \u00c9tats-Unis et en Europe. Nous prenons en moyenne 2"},"footnotes":""},"class_list":["post-503062","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-big","owp-tabs-layout-vertical","has-no-thumbnails"],"_links":{"self":[{"href":"https:\/\/yelopomelo.com\/fr\/wp-json\/wp\/v2\/pages\/503062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yelopomelo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yelopomelo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yelopomelo.com\/fr\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/yelopomelo.com\/fr\/wp-json\/wp\/v2\/comments?post=503062"}],"version-history":[{"count":0,"href":"https:\/\/yelopomelo.com\/fr\/wp-json\/wp\/v2\/pages\/503062\/revisions"}],"wp:attachment":[{"href":"https:\/\/yelopomelo.com\/fr\/wp-json\/wp\/v2\/media?parent=503062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}